At Message Oil, we value your satisfaction. If you’re not fully happy with your purchase, our return policy ensures a smooth and fair process.

1. Eligibility for Returns

• Returns are accepted within 7 days of receiving your order.

• Products must be unopened, unused, and in their original packaging.

• Items marked as “Final Sale” or promotional bundles are not eligible for return.

2. Return Process

• To initiate a return, please contact our support team at [email protected] with your order number and reason for return.

• Once approved, you will receive instructions on how to ship the item back to us.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping method to ensure safe delivery.

4. Inspection & Approval

• Returned items will be inspected upon arrival.

• If the product meets our return criteria, a refund or store credit will be issued within 5–10 working days.

5. Damaged or Incorrect Items

• If you receive a damaged, defective, or wrong item, please notify us within 48 hours of delivery.

• We will arrange for a replacement or full refund at no extra cost.

6. Non-Returnable Items

• Used products

• Opened packaging

• Items without original labels or seals

• Gift cards or promotional vouchers

7. Contact Us

For any return-related questions, feel free to reach out:

📧 Email: [email protected] 📞 Hotline: +60-XXX-XXXXXXX 📍 Address: Message Oil HQ, Kuala Lumpur, Malaysia