At Message Oil, we are committed to delivering your orders safely, promptly, and transparently across Malaysia.

1. Delivery Coverage

• We deliver to all major cities and regions within Malaysia.

• Remote or restricted areas may require additional time or incur extra charges.

2. Delivery Timeframe

• Standard delivery: 2–5 working days after order confirmation.

• Pre-order items: Estimated delivery time will be mentioned on the product page.

• Delays may occur due to public holidays, weather disruptions, or courier issues.

3. Shipping Partners

• We work with trusted Malaysian courier services to ensure safe and timely delivery.

• Tracking details will be provided via email or SMS once your order is dispatched.

4. Shipping Fees

• Standard shipping rates apply based on location and order weight.

• Free shipping may be offered during promotions or for orders above a certain amount (e.g., RM150+).

5. Order Processing

• Orders placed before 2 PM (MYT) are usually processed the same day.

• Orders placed on weekends or public holidays will be processed on the next working day.

6. Failed Deliveries

• If delivery fails due to incorrect address or unavailability, our team will contact you for redelivery.

• Additional charges may apply for repeated delivery attempts.

7. Damaged or Missing Items

• If your package arrives damaged or with missing items, please contact us within 48 hours of delivery.

• We will investigate and arrange for replacement or refund as per our Return Policy.

8. Contact & Support

For any delivery-related queries, feel free to reach out:

📧 Email: [email protected] 📞 Hotline: +60-XXX-XXXXXXX 📍 Address: Message Oil HQ, Kuala Lumpur, Malaysia